Elder financial abuse is a growing concern as fraud tactics and technology continue to evolve. Fraudsters often target older adults through scams, coercion, or even exploitation by someone they trust. Financial institutions are on the front lines of detection and play a critical role in protecting their account holders.

In recognition of Elder Abuse Awareness Month, this session will explore how to recognize the warning signs of elder financial exploitation, identify red flags in account activity, and take action to prevent further harm.

Topics include:
• Common scams targeting older adults
• Behavioral and transaction red flags
• The importance of staff education
• Reporting obligations and available resources
• Best practices for prevention and protection

CE Credits: 1.2 AAP / APRP / AFPP

This is a members-only complimentary webinar. 

The transformative power of Artificial Intelligence is reshaping the payments industry. Payment Processes, risk management, and fraud detection are all in for a revolution. Discover the benefits and challenges of integrating AI into your payment systems. 

• Revolutionize Payment Processes: Discover how AI is streamlining transactions and boosting efficiency 
• Enhanced Risk Management: Explore AI-driven solutions for proactive risk assessment and mitigation
• Advanced Fraud Detection: Learn about cutting-edge AI techniques that identify and prevent fraud
• Strategic Integration: Understand the benefits and challenges of implementing AI in payment systems
• Competitive Edge: Uncover strategies to leverage AI for innovation and market leadership. 

1.2 AAP / APRP | CTP Credits May Apply  

This is a members-only complimentary webinar. 

Inside the U.S. Instant Payments Adoption Study 

Speakers: Reed Luhtanen , U.S. Faster Payments Council Kristina Wickersham , Federal Reserve Financial Services Elspeth Bloodgood , Jack Henry 

Instant payments continue to gain momentum across the U.S. payments landscape, driven by evolving customer expectations, new use cases, and expanding technology capabilities. To better understand where adoption is accelerating and what is driving value, the Faster Payments Council and Federal Reserve Financial Services collaborated on the U.S. Instant Payments Adoption Quantitative Study. 

This Power Hour will provide an in-depth look at the study’s findings, drawing on insights from third-party enablers that collectively serve more than 90 percent of U.S. financial institutions. Speakers will explore the use cases delivering the greatest impact today, the areas where customer demand is fueling adoption, and how emerging technology solutions are helping streamline implementation. The discussion will also highlight key trends shaping instant payments growth through 2028 and outline opportunities for financial institutions to expand access to faster, more efficient, and more reliable payment options for their customers. 

What You’ll Learn Key findings from the U.S. Instant Payments Adoption Quantitative Study Which instant payment use cases are delivering the greatest value today Where customer demand is accelerating adoption across the industry How technology solutions are simplifying implementation and increasing accessibility Factors expected to influence instant payments growth through 2028

AAP/APRP credits 1.2

Guest Speaker: Andrea Ulrich, Q2

Check fraud continues to be a persistent and evolving threat, even as digital and ACH payments grow. Fraudsters are taking advantage of legacy controls, creating new challenges for financial institutions and their business clients. 

Join Andrea as she highlights how financial institutions are modernizing Positive Pay to address today’s hybrid payments environment. This session will showcase how automation, AI, and enhanced workflows are helping banks detect fraud earlier, reduce false positives, and better protect business customers. Attendees will learn how tools like Enhanced Payee Match strengthen Positive Pay by identifying anomalies that traditional methods often miss, while also improving the client experience.

Andrea will also provide an overview of Q2’s broader Fraud Intelligence tools and how these solutions work together to help institutions identify, prevent, and respond to fraud across check and ACH payment channels. This spotlight will demonstrate how fraud prevention can evolve beyond risk mitigation and become a value-added service that supports client retention and revenue growth.

What You’ll Learn

• How check fraud is evolving and where legacy Positive Pay solutions fall short
• How Q2’s Enhanced Payee Match and Fraud Intelligence tools help detect suspicious activity earlier
• Ways financial institutions are increasing Positive Pay adoption and client engagement
• How modern fraud prevention tools can support both risk management and business growth

Complimentary to all PaymentsFirst Members

1.2 AAP/AFPP/APRP Credits | CTP Credits May Apply 

AAP, AFPP, APRP, NCP… What do all these letters mean? Are you looking to boost your payment knowledge? 

Find out about the testing process, the prep packages that PaymentsFirst offers, and how to maintain the accreditation once it is earned. Take your payments game to the next level and let us help you put some letters behind your name! 

AAP/APRP credits 1.2

Learn how to craft exceptional customer experiences in the digital payments landscape. Discover strategies to enhance user satisfaction while maintaining robust security and compliance. Explore innovative approaches, successful case studies, and the latest trends that balance seamless transactions with customer trust. Equip your organization with the tools to delight customers and thrive in the digital age. Enhance User Satisfaction: Unlock strategies for creating seamless and enjoyable payment experiences.  

• Secure and Compliant : Navigate the complexities of security and compliance without compromising user experience 
• Innovation in Action : Learn from cutting-edge technologies and real-world success stories 
• Trend Insights : Stay ahead with the latest market trends and consumer expectations 
• Empower Your Organization : Gain actionable insights to transform your payment processes

AAP/APRP credits 1.2

Federal Reserve Financial Services will transition the Fedwire® Funds Service to the ISO® 20022 format on July 14, 2025. 

• With this deadline fast approaching, it’s essential to take steps to ensure your institution is fully prepared. This session will remind attendees of the importance of 
• testing (e.g., exchanging ISO 20022 messages with their peers and simulating real-world scenarios to ensure seamless payment processing). Additionally, we’ll emphasize the importance of developing strong preparedness and contingency plans to safeguard against potential disruptions.

AAP/APRP credits 1.2

We are hosting a risk and consulting complimentary virtual meet and greet for PaymentsFirst members on April 2nd. 

The Faster Payments Professional (FPP) certificate is a first-of-its-kind program providing professionals with holistic views of faster payments and getting them acquainted with current offerings. Earning this certificate demonstrates your proficiency in the faster payments field. 

Who should earn the FPP certificate?

The FPP certificate program is designed for payments industry stakeholders, including individuals employed by financial institutions, financial technology companies, regulatory bodies, and service providers.

The certificate program will be offered in three (3) separate modules that include a series of pre-recorded webinars that allow for a self-paced study.  

Each module will be sold separately. 

• Module 1 is available on PaymentsFirst Anytime Learning System

• Module 2 is available on PaymentsFirst Anytime Learning System

• Module 3 is available on PaymentsFirst Anytime Learning System

Once all Modules and Quizzes are completed a final, cumulative quiz will be given by Nacha. 

** Candidates must score a 70 on each individual module quiz and the cumulative quiz to earn the FPP Certificate. 

• Module 3
• Operations Management Concepts
• Liquidity Management 
• Reconciliation & Reporting
• Handling Requests for Returns
• Notifications, Disclosures & Transparency
• Customer Support
• Risk Management
• Types of Risk
• Risk Mitigation
• Fraud Management
• Legal & Regulatory Compliance Considerations
• Reg E
• Reg J
• Private Sector Rules
• State and Federal Laws
• Operating Circular 8 
• Module 3 Quiz
• Final Quiz

AAP/APRP credits: 2.4

The Faster Payments Professional (FPP) certificate is a first-of-its-kind program providing professionals with holistic views of faster payments and getting them acquainted with current offerings. Earning this certificate demonstrates your proficiency in the faster payments field. 

Who should earn the FPP certificate?

The FPP certificate program is designed for payments industry stakeholders, including individuals employed by financial institutions, financial technology companies, regulatory bodies, and service providers.

The certificate program will be offered in three (3) separate modules that include a series of pre-recorded webinars that allow for a self-paced study.  

Each module will be sold separately. 

• Module 1 is available on PaymentsFirst Anytime Learning System

• Module 2 is available on PaymentsFirst Anytime Learning System

• Module 3 estimated delivery Spring in 2024

Once all Modules and Quizzes are completed a final, cumulative quiz will be given by Nacha. 

** Candidates must score a 70 on each individual module quiz and the cumulative quiz to earn the FPP Certificate. 

• Module 2 - Faster Payments Functionality - topics include:
• Clearing/Exchange
• Settlement Methods
• Rail Specific Flow Details
• Rail Specific Stakeholders
• Instant Payment Participant Profiles
• Finality, Irrevocability & Remediation
• Timing & Rules
• Technologies Involved
• User Experience
• Interoperability
• Remittance Detail
• Financial Inclusion
• Module 2 Quiz

AAP/APRP credits: 2.3