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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Regulation E Disputes - On-Demand Course

    Contains 3 Component(s), Includes Credits

    Financial institutions must ensure that they are correctly interpreting Regulation E and are compliant with all of the requirements for processing error disputes for debit card transactions and ACH. This course will review the error resolution process and the very specific requirements for disclosing information to your customers during the investigative process. Key topics: Conditions for Consumer Liability How to Calculate the Consumer’s Liability Timely Notice Given vs Timely Notice Not Given ACH & Debit Card Dispute Scenarios

    Financial institutions must ensure that they are correctly interpreting Regulation E and are compliant with all of the requirements for processing error disputes for debit card transactions and ACH. This course will review the error resolution process and the very specific requirements for disclosing information to your customers during the investigative process. Key topics include:
    Conditions for Consumer Liability
    How to Calculate the Consumer’s Liability
    Timely Notice Given vs Timely Notice Not Given
    Dispute Scenarios Quiz
  • ACH 201 - On-Demand Course

    Contains 2 Component(s), Includes Credits

    Do you have a basic understanding of both the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI) roles and responsibilities with ACH? In this course, we will cover the following key topics: Sound Business Practices Policies and Procedures Risk Mitigation RDFI Warranties and Liabilities ODFI Warranties and Liabilities

    Do you have a basic understanding of both the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI) roles and responsibilities with ACH?  In this course, we will cover the following key topics:
    • Sound Business Practices
    • Policies and Procedures
    • Risk Mitigation
    • RDFI Warranties and Liabilities
    • ODFI Warranties and Liabilities
  • Check Basics - On-Demand Course

    Contains 2 Component(s), Includes Credits

    Are checks a mystery to you? Do you need to learn more about the participants in the Check network? Do You know the difference between check clearing and check collection? What about the rules and regulations that govern check? If so, this course is ideal for you!

    Are checks a mystery to you? Do you need to learn more about the participants in the Check network?  Do You know the difference between check clearing and check collection?  What about the rules and regulations that govern check? If so, this course is ideal for you!
  • Handling ACH Exceptions - On-Demand Course

    Contains 2 Component(s), Includes Credits

    Financial Institutions can suffer big losses if ACH exceptions are not handled properly. We will discuss the timelines for handling the various types of exceptions, take a close look at some of the new return reason codes and compare R10 and the new R11. Understanding the process and using the proper return reason codes will help minimize risk and liability. Course is available for 90 days from start of course.

    Financial Institutions can suffer big losses if ACH exceptions are not handled properly. We will discuss the timelines for handling the various types of exceptions, take a close look at some of the new return reason codes and compare R10 and the new R11. Understanding the process and using the proper return reason codes will help minimize risk and liability.
    Course is available for 90 days from start of course.