Learn how to craft exceptional customer experiences in the digital payments landscape. Discover strategies to enhance user satisfaction while maintaining robust security and compliance. Explore innovative approaches, successful case studies, and the latest trends that balance seamless transactions with customer trust. Equip your organization with the tools to delight customers and thrive in the digital age. Enhance User Satisfaction: Unlock strategies for creating seamless and enjoyable payment experiences.  

• Secure and Compliant : Navigate the complexities of security and compliance without compromising user experience 
• Innovation in Action : Learn from cutting-edge technologies and real-world success stories 
• Trend Insights : Stay ahead with the latest market trends and consumer expectations 
• Empower Your Organization : Gain actionable insights to transform your payment processes

AAP/APRP credits 1.2

• This session provides an in-depth exploration of the chapters in the Green Book, focusing on essential topics that are critical for understanding and managing government payments. Participants will gain insights into key concepts and procedures related to ACH transactions and compliance covering the following topics:  
  • Direct Deposit Government Payments
  • Handling Returns
  • Understanding Garnishment Limitations
  • Managing Reclamations
• This session equips participants with the knowledge needed to navigate the complexities of government payments, ensuring compliance with regulations and enhancing their ability to support customers effectively.

AAP/APRP credits 1.8

Regulation E protects consumers in electronic funds transfers. The error resolution process is one of the most crucial aspects of Regulation E compliance. We will discuss:     Defining an Error : Learn about the definition of errors that occur in electronic fund transfers (EFTs)   Consumer Rights and Responsibilities : Understand consumer rights and the steps the FI needs to take when an error is reported   Dispute Resolution Process : Learn about the steps involved in resolving disputes, including time frames and communication requirements   Best Practices : Gain valuable tips and strategies for preventing EFT errors and handling them effectively.

AAP/APRP credits 1.8

The addition of a new origination client is always important to a growing origination program. Too often, however, there is dread rather than excitement. An onboarding program with documented procedures can reduce that stress. Join us as we break down an effective onboarding program and provide you with a step-by-step process including:  

• Documentation retention  
• Originator Responsibilities training  
• Monitoring of Exposure Limits and Return Rates  
• Ongoing Originator Training & Review

AAP/APRP credits 1.8

Payment Card Industry Data Security Standard (PCI DSS) may seem complicated – learn through a comprehensive exploration of each requirement. Topics covered include: 

• What is PCI DSS? 
• Requirements of PCI DSS 
• Security Framework 
• Compliance Strategies 
• Risk Management 
• Audit and Validation 

AAP/APRP credits 1.8 

• This session equips frontline staff with essential knowledge of payment operations, helping them confidently manage everyday transactions and customer inquiries. Participants will gain a solid foundation in payment processes, payment types, and procedures for handling common requests.

• We will cover:
  •  Understanding Payment Flows Frontline staff will learn how payments move through the financial system, from initiation to settlement. The session will break down the typical steps for various payment methods, including ACH, card transactions, checks, and wire transfers, focusing on processing timelines and key touchpoints.
  • Identifying Different Types of Payments Participants will explore how to recognize and categorize payments such as ACH credits and debits, card payments, checks, and wires. The session will highlight the distinctive features, purposes, and common use cases of each type to enhance staff’s ability to support customers accurately and efficiently.
  • Handling Stop Payment Requests This section will guide staff through the process of managing stop payment requests, including how to identify eligible transactions, verify customer information, and process the request correctly. The importance of compliance with bank policies and timelines will be emphasized, along with tips for minimizing errors.

• This session provides practical tools and knowledge, ensuring frontline staff can confidently manage payments, respond to customer needs, and follow internal procedures effectively.

AAP/APRP credits 1.8

In today’s fast-paced society, it is more important than ever to stay up on the rules and regulations in the check environment and understand how the pieces fit together. This session will outline the most important areas that affect check processing at your institution and what you need to know to maintain compliance. including:   Check collection process   UCC 3 & 4   Indorsements   Regulation CC   Much more!

AAP/APRP/NCP credits 1.8

This session dives into the concept of Logical Friction in electronic payments, exploring the delicate balance between robust security measures and a smooth user experience. We'll define logical friction and how it impacts the electronic payments journey. We will explore deploying a multi-layered security approach, including multi-factor authentication, dual control, behavioral analytics, fraud checks, user education and more. 

Join us to stay ahead of the curve in the evolving landscape of online fraud prevention and discover strategies to implement security measures without sacrificing convenience. 

AAP/APRP credits 1.8

We'll cover RTP and its architecture, capabilities, and how it facilitates instant payments across banks and financial institutions: 

• Overview of RTP Architecture and Design  
• Capabilities and Features  
• Facilitating Instant Payments  
• Integration Strategies 
• Security and Compliance

AAP/APRP credits 1.8

On average, more than 98% of all ACH transactions are posted to the account when first presented. That means just a little over 1% of transactions get returned and make their way back to Originators, a small percentage may get dishonored for a variety of reasons.  So, what can you do when things go wrong? 

In this session, we’ll cover the instances when returns get dishonored, how to avoid it, and what options you have when they are.

AAP/APRP credits 1.8