• This session equips frontline staff with essential knowledge of payment operations, helping them confidently manage everyday transactions and customer inquiries. Participants will gain a solid foundation in payment processes, payment types, and procedures for handling common requests.

• We will cover:
  •  Understanding Payment Flows Frontline staff will learn how payments move through the financial system, from initiation to settlement. The session will break down the typical steps for various payment methods, including ACH, card transactions, checks, and wire transfers, focusing on processing timelines and key touchpoints.
  • Identifying Different Types of Payments Participants will explore how to recognize and categorize payments such as ACH credits and debits, card payments, checks, and wires. The session will highlight the distinctive features, purposes, and common use cases of each type to enhance staff’s ability to support customers accurately and efficiently.
  • Handling Stop Payment Requests This section will guide staff through the process of managing stop payment requests, including how to identify eligible transactions, verify customer information, and process the request correctly. The importance of compliance with bank policies and timelines will be emphasized, along with tips for minimizing errors.

• This session provides practical tools and knowledge, ensuring frontline staff can confidently manage payments, respond to customer needs, and follow internal procedures effectively.

AAP/APRP credits 1.8

In today’s fast-paced society, it is more important than ever to stay up on the rules and regulations in the check environment and understand how the pieces fit together. This session will outline the most important areas that affect check processing at your institution and what you need to know to maintain compliance. including:   Check collection process   UCC 3 & 4   Indorsements   Regulation CC   Much more!

AAP/APRP/NCP credits 1.8

This session dives into the concept of Logical Friction in electronic payments, exploring the delicate balance between robust security measures and a smooth user experience. We'll define logical friction and how it impacts the electronic payments journey. We will explore deploying a multi-layered security approach, including multi-factor authentication, dual control, behavioral analytics, fraud checks, user education and more. 

Join us to stay ahead of the curve in the evolving landscape of online fraud prevention and discover strategies to implement security measures without sacrificing convenience. 

AAP/APRP credits 1.8

We'll cover RTP and its architecture, capabilities, and how it facilitates instant payments across banks and financial institutions: 

• Overview of RTP Architecture and Design  
• Capabilities and Features  
• Facilitating Instant Payments  
• Integration Strategies 
• Security and Compliance

AAP/APRP credits 1.8

On average, more than 98% of all ACH transactions are posted to the account when first presented. That means just a little over 1% of transactions get returned and make their way back to Originators, a small percentage may get dishonored for a variety of reasons.  So, what can you do when things go wrong? 

In this session, we’ll cover the instances when returns get dishonored, how to avoid it, and what options you have when they are.

AAP/APRP credits 1.8

Through the operational aspects of the FedNow Service, understand the infrastructure, processes, and technologies that enable instant payments through this Federal Reserve initiative. 

• FedNow Introduction 
• Infrastructure Overview 
• Operational Process 
• Technology Framework 
• Integration and Implementation 
• Benefits and Opportunities 

AAP/APRP credits 1.8

As the payments landscape continues to evolve, card technologies are driving significant innovations that are reshaping how transactions are conducted. This session will explore current advancements, offering insights into the future of card payments and their impact on businesses and consumers alike. The session topics include:   

•  Emerging Card Technologies 
•  Alternative Payment Methods 
•  Benefits of Advancements in Card Payments 
•  Future Trends to Watch   

This session will provide participants with the tools and insights needed to navigate these advancements, positioning them to capitalize on the latest technologies and trends in the fast-changing world of card payments.

AAP/APRP credits 1.8

We are hosting a risk and consulting complimentary virtual meet and greet for PaymentsFirst members on April 2nd. 

Mobile deposit capture (MDC) has become a ubiquitous feature of modern banking, offering convenience and efficiency to both financial institutions and their customers. However, with this growth comes a heightened need for robust risk management and compliance measures. Join us for this informative webinar as we delve into the key risks associated with MDC, including fraud, operational challenges, and regulatory compliance. We will discuss best practices for:  Identifying and mitigating fraud risks: Learn about common fraud schemes targeting MDC and effective prevention strategies.  Ensuring operational efficiency: Explore tips for optimizing MDC processes, minimizing errors, and enhancing customer satisfaction.  Staying compliant with regulatory requirements: Understand the latest regulations governing MDC and how to maintain compliance.

AAP/APRP/NCP credits 1.8

Discovering how APIs are transforming card payment rails and learn to leverage these tools to enhance integration, innovation, and customer experiences: 

• Introduction to APIs 
•  Transformative Impact on Payment Rails 
•  Enhancing Integration 
•  Driving Innovation 
•  Improving the Customer Experience

AAP/APRP credits 1.8